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Report Fraud

Contact us immediately if you believe that one of your UMB accounts has been compromised. Please have your account information and details about the suspected fraud available when you call.

Type of Fraud Contact Information
ATM, debit card, or checking fraud for business or personal accounts 800.842.8950

Credit card fraud


Identity theft

If you are a customer of UMB and believe you are a victim of identity theft, call 800.860.4862 and a customer service representative will assist you.

You may also visit the nearest UMB banking center for assistance.

You may also want to file a police report and call the fraud unit of three credit reporting companies:

Suspicious phishing email

UMB will never email you or call you to request or confirm confidential information like account numbers, Social Security number or login information.

If you receive a suspicious email related to your UMB account, forward the email to



If you recently noticed unusual or suspicious activity on your account, you should immediately report each fraudulent transaction. We will work with you right away to review your accounts and identify suspicious activity. Federal Law, under Regulation E provides protection for customers when there is unauthorized activity on accounts primarily used for personal, family or household purposes. It’s important to note that if UMB is not notified of the suspicious activity within 30 days of your statement being available to you online or mailed, refunds for funds lost may not be available.